Return Policy

At The Wooblses, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a return and exchange policy to ensure your shopping experience is as smooth as possible.

1. Return Eligibility

You may return most items within 14 days from the date of delivery, provided they meet the following conditions:

• The item is unused, unworn, and in the same condition as when it was received.
• The item is in its original packaging (if applicable).
• Custom-made or personalized items are not eligible for return unless there is a defect or error on our part.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized crochet items
• Sale or discounted items
• Items that have been used, washed, or altered in any way
• Gift cards or digital products

3. How to Initiate a Return

To initiate a return, please contact us at info@thewooblses.com with your order number and the reason for the return. We will provide you with return instructions and the address for shipping.

Please note that you are responsible for the shipping costs associated with returning the item unless the return is due to a defect or error on our part. We recommend using a tracked shipping service for returns to ensure it arrives safely.

4. Return Shipping

You are responsible for the return shipping fees unless the item is defective or the wrong item was sent. Shipping fees are non-refundable, and the cost of the return shipping will be deducted from your refund unless we are at fault.

5. Processing Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at checkout.

If your return is not approved, we will notify you, and the item will be shipped back to you at your expense.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within 14 days of receiving your order. You will be responsible for return shipping and any new shipping charges for the exchange. If the item you wish to exchange for is out of stock, we will provide you with the option of a refund or store credit.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@thewooblses.com with a photo of the damaged item and your order number. We will offer a replacement, exchange, or full refund at no extra cost.

8. International Returns

If you are returning an item from outside the United States, you will be responsible for any return shipping fees, customs duties, and taxes. We recommend checking with your local post office for any additional fees related to international returns.

We hope that you enjoy your crochet items from The Wooblses, and if you need any assistance, our customer service team is happy to help!

For any questions or concerns, please don’t hesitate to contact us at info@thewooblses.com.